Sapa Highland in Northern Vietnam
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Featured Tours

Cancellation Policy

If unexpected circumstances arise which affect your holiday plans, we will be happy to help with cancellation procedures and refunding your money. Below is JTA Travel's General Cancellation Policy, if it doesn't meet your needs, please contact us for further discussion. Once you cancel the services/travel products, you are committed not to use the booked travel products/services. Should you require changing the booking, re-booking procedure must be performed.  

Our rates of refund are determined by the requirements of our suppliers and can be summarized as follows:

 

1. Hotel Cancellation:

+15 Days before requested arrival date: there is a charge of 7% of the amount paid for administration and banking.

+14 - 8 Days before requested arrival date: the charge is 20% for administration and banking.

+ 7 - 3 Days before requested arrival date: the cancellation fee is the cost for 1 night per room

+ 2 - 0 Days before requested arrival date: the cancellation fee is all you paid when booking.

NOTE: The above rates are valid for all hotels offered at vietnamprestigetravel.com, unless otherwise stated by the Online Agent upon confirmation of the booking or in the High/ Peak tourist season for Viet Nam as specified below. Many hotels have a cancellation policy that is different from the General Refund Policy posted here.  Shorten-up amendment for accommodation booking is considered to be cancellation for the cut-short days. No refund for early check-out. If there is the possibility of cancellation, please ensure you clarify the refund policy with the Online Agent in advance.

 

High/ Peak Tourist Seasons: Notes on the Cancellation Policy for Viet Nam Hotels

High Season (Viet Nam):

Period: January 16 - April 30 and November 1 - December 15 for all destinations

+15 days prior to check-in: the cancellation fee will be 10% of the total price to cover the cost of handling and banking.

15 - 7 days prior to check-in: the cancellation fee will be the cost of the room(s) for Two night plus the handling and banking charges of 7% of the total cost.

7 days (or less) prior to check-in: the cancellation fee is 100% the total cost.

- If you fail to arrive or check out early: no refund will be made.

- Changes to booking details need to be made not less than 10 working days* prior to the check-in date (in case of emergency contact us directly).

We will not be responsible for any (additional) charges incurred after cancellations or changes to booking details unless you receive confirmation from us.

 

Peak Season (Viet Nam):

Period: December 15 - January 15 / Festival and Holiday period for all destinations.

+45 Days before requested arrival date: the cancellation fee will be 7% of the total price to cover the cost of handling and banking.

45 - 30 days prior to check in: the cancellation fee is the cost of the room(s) for TWO nights plus the handling and banking charge of 7% of the total cost.

30 days (or less) prior to check in: No refund will be made

- Changes to booking details need to be made no less then 18 days prior to check-in date (in case of emergency contact us directly).

We will not be responsible for any (additional) charges incurred after cancellations or changes to bookings unless you have confirmation from us.

No refunds are made if you fail to arrive or check out early. (Considered as cancellation without the required advance notice)

 

2. Cruise Cancellation:

+30 Days before requested arrival date: there is a charge of 7% of the amount paid for administration and banking.

30 - 14 Days before requested arrival date: the charge is 20% for administration and banking.

14 - 8 Days before requested arrival date: the cancellation fee is the cost for 1 night per cabin

7 - 0 Days before requested arrival date: the cancellation fee is all you paid when booking.

- Changes to booking details need to be made not less than 7 working days* prior to the check-in date (in case of emergency contact us directly).

We will not be responsible for any (additional) charges incurred after cancellations or changes to booking details unless you receive confirmation from us.

 

 High/ Peak Tourist Seasons: Notes on the Cancellation Policy for Viet Nam Cruises

Period: January 16 - April 30 and November 1 - December 15 for all destinations Peakseasons: December 16 - January 15

+45 days prior to check-in: the cancellation fee will be 10% of the total price to cover the cost of handling and banking.

30 - 14 days prior to check-in: the cancellation fee will be the cost of the cabin for 1 nights per cabin plus the handling and banking charges of 7% of the total cost.

14 days (or less) prior to check-in: the cancellation fee is 100% total cost of the whole booking

- If you fail to arrive or check out early: no refund will be made.

- Changes to booking details need to be made not less than 14 working days* prior to the check-in date (in case of emergency contact us directly).

We will not be responsible for any (additional) charges incurred after cancellations or changes to booking details unless you receive confirmation from us.

 

Charter Cruise Cancellation for destinations and seasons in Vietnam:

+45 days prior to check-in: the cancellation fee will be 30 % of the total price to cover the cost of handling and banking.

45 - 30 days prior to check-in: the cancellation fee will be 70 % of the total cost of the whole booking.

30 days (or less) prior to check-in: the cancellation fee is 100% the total cost of the whole booking.

- If you fail to arrive or check out early: no refund will be made.

- Changes to booking details need to be made not less than 24 working days* prior to the check-in date (in case of emergency contact us directly).

We will not be responsible for any (additional) charges incurred after cancellations or changes to booking details unless you receive confirmation from us.

 

3. Tour Cancellation:

+45 Days before the trip starts: there is 7% banking and handling charge.

15 - 45 days: 70% will be refunded

10 - 14 days: 50% will be refunded

Less than 10 days: No refund

 

4. Free and easy tour cancellation:

+45 Days before the trip starts: there is 15% banking and handling charge.

+ 15 - 45 days: 50% will be refunded.

Less than 14 days: No refund.

 

5. Train Fare Cancellation:

Train fares are non-refundable. We may be able to help you change your ticket schedule 12 hours or more before departure if you phone us (we need 24 hours by email or fax on weekdays; 48 hours at weekends).

 

6. Air Fare Cancellation:

Air Fare cancellation policy and charge is determined by each individual airline’s policy. Please let us know as soon as you can via email or phone, if you would like to change your schedule. We will try our best to help you with cancellation or re-booking.

 

7. Visa Application Service Cancellation:

Visa application service fee is not refundable either the visa(s) is/are issued or refused.

 

Only written cancellation notices (e-mail or fax) will be accepted for authentication reasons.

The refund will be made through bank transfer or through your credit card, depending on your original method of payment. Additionally, although vietnamprestigetravel.com will instruct the bank to handle the crediting process as soon as notification of cancellation is received, it could take from 4 to 6 weeks for the actual crediting to take place, depending on your Bank's practice